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WHDL - 00016495
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Description / Abstract
An appointment missed or canceled less than 24 hours before the scheduled appointment is referred to as a no-show. No-shows can have a detrimental effect on patient health and negatively impact a clinic’s revenue. No-shows at a federally qualified healthcare center (FQHC) can result in more problems for an underserved population with limited access to healthcare. Patients who do not show up cause a longer lead-time for other patients to receive treatment. This doctor of nursing practice (DNP) project aimed to determine the reasons for the no-shows and to develop interventions to decrease their frequency for a local FQHC. The health belief model was incorporated into the intervention to address the behavior problems associated with missed appointments. Interventions of text messaging and a personal phone call decreased the number of no-shows by 12.2%. Consequently, no-shows decreased, providing the patient, the FQHC facility, and the community with better opportunities.
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File Size Small - 634 KB
Degree AwardedDoctor of Nursing Practice
Awarding InstitutionIndiana Wesleyan University
Peer Reviewed?No
Collections With This Resource
DNP Scholarly Posters
10 Resources
- Medicine and Health Sciences
- English